Can I get a refund on my Colossyan subscription?
In case you purchased a paid Service Plan, you can claim a full refund if the following conditions are met:
(a) Your refund claim is sent to us within 14 days from your purchase,
(b) You have generated less than 10 minutes of Customer Created Videos, and
(c) You are not subscribed to an Enterprise Plan.
If your refund claim is sent after the 14th day from the start of your subscription and you have generated less than 10 minutes of Customer Created Videos, then we may, in our sole discretion, provide you with a partial refund provided up until the time you tell us that you have changed your mind.
We do not provide refunds or partial refunds for (i) Customers after the 14th day of the start date of their subscription if they generated more than 10 minutes of Customer Created Videos from their first purchase and (ii) for Customers on an Enterprise Plan. In these cases, the service should be continued until the end of the month/year depending on the period you have paid for.
How to request a refund?
To request a refund (or partial refund), please contact us at support@colossyan.com or via chat. We will issue any refund as soon as possible to the payment method used for your original purchase. In the case of a refund, we may suspend your account with immediate effect.
Are you from the EU or the UK?
If you are a consumer from the EU or the UK — i.e. an individual who uses the Services for purposes which are outside his trade, business, craft or profession — then you have 14 days after your purchase to withdraw and request a refund without providing any reason. If you have generated at least 10 minutes of Customer Created Videos we reserve the right to only issue a pro-rated refund which reflects the amount of time you have enjoyed the Services before you claimed a refund.
Questions? Contact us at support@colossyan.com.
